At Lodge Cast Iron, we are committed to providing heirloom-quality cast iron cookware built to last for generations. If you are not completely satisfied with your purchase, we offer the following return and refund terms.
- Return Window
You may initiate a return within 30 days of receiving your item(s). Return requests submitted beyond the 30-day period may not be accepted. - Return Conditions
To ensure a smooth return process, all returned items must meet the following criteria:
Item Condition: Items must be unused, in brand-new condition, and returned with all original packaging, hang tags, instructions, and accessories.
Important Note: Slight casting variations, surface texture differences, or minor cosmetic imperfections are inherent to the cast iron manufacturing process and do not constitute a product defect. Damage resulting from improper use — including rust, thermal shock, or dishwasher cleaning — is not covered under this policy.
- How to Return
Please follow the steps below:
Contact Us: Email our support team at [email protected] with your order number and reason for return.
Receive Authorization: Once approved, we will provide a Return Authorization Number and the correct return address (please note, we may utilize third-party warehouses — do not return items directly to our factory).
Ship Your Return: Clearly write the Return Authorization Number on the outside of your package and ship it using a carrier that provides tracking. Return shipping costs are the responsibility of the customer unless otherwise noted. We cannot accept COD deliveries.
- Return Shipping Costs
Defective or Incorrect Items: If you received a wrong or manufacturer-defective item, Lodge will cover the cost of return shipping.
Buyer’s Remorse: For returns due to personal preference (e.g., “changed my mind” or “ordered by mistake”), the customer is responsible for all return shipping charges.
- Refund Processing Time
Once your return is received and inspected at our warehouse, please allow up to 7 business days for your refund to be processed. This timeframe begins after warehouse check-in and does not include transit time. - Refund Method
Refunds will be issued to the original payment method (credit card, PayPal, etc.). Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account. Original outbound shipping charges are non-refundable. - Exchanges
We currently do not offer direct exchanges. For the fastest service, we recommend returning your original item for a refund and placing a new order for the desired product. - Contact Us
If you have any questions regarding returns, please reach out to our Customer Experience Team:
Email: [email protected]
Phone: (423) 837-7181